FAQ

Everything you need to know about online grocery here.

Our pickup services are currently available in select areas and stores only. Click here and enter the relevant postal code to check if you're eligible for pickup.

The service is not yet available in your area? Write to us.

Hours may vary depending on your location. The best way to check the time slots is to enter the postal code here and find the one that best suits you.

Yes, same-day pickup services are offered. However, time slots are subject to availability and not always guaranteed.

The best way to check the time slots is to enter the postal code here.

Yes, you must create an account to checkout. However, you can browse our offers and add anything to your cart without an account.

A $3 assembly fee is charged for pickup services. There are no additional fees.

For those who cannot wait for their order the next day, Super C offers same-day pickup services. Apart from the standard $3 assembly fee, there are no additional costs for same-day pickups.

*Same-day pickup is subject to availability and cannot be guaranteed.

Finding the items you love is easy! Try one of these ways:

• Shop by the current week's Flyer Deals.
• Shop by Aisles, just like you would if you were in-store.
• If you know what you're looking for, enter the name of the product in the search bar near the top of the page.

For our shopping tips, click here.

Click on the cart icon next to the product you want, then increase or decrease the quantity using the “+” or “-” buttons. You can also click on the product and follow the same steps. You can adjust quantities or delete items at any time before confirming your order.

Yes, the minimum amount to place an online order is $35 or more before fees and taxes.

You can place your order up to 14 days in advance.

Note: To take advantage of the current flyer's deals, you'll need to schedule your pick up no later than Wednesday of the current flyer period which runs from Thursday to Wednesday.

Choosing a date after the current flyer period may affect the prices you pay since different savings and promotions may be in effect at the time of order pickup.

Please note that coupons are not available for online orders.

You can change your order before cut-off time. Simply go to the Order History section, select the order you'd like to change, add or remove the products and confirm your order update by clicking on "Update my order".

Note that cut-off times may vary depending on your location. Please refer to your confirmation email for the latest information.

As cut-off times may vary depending on your area, please refer to your confirmation email for the latest information.

You can cancel your order before cut-off time. Simply go to the Order History section, select the order you'd like to cancel, and confirm your cancellation by clicking on "Cancel my order".

Note that cut-off times may vary depending on your location. Please refer to your confirmation email for the latest information.

There are no fees to cancel your order.

Products are rarely unavailable, but this can happen. If this happens, we do our best to substitute the item with a similar product.

When a substitution is made, the price of the original item ordered is charged, even if the substitution product costs more. However, if the price of your substitution is less than your original selection, you will be charged the lower price of the replacement product instead.

If you're not entirely satisfied with the substitution we make, we'll be happy to refund you. In order to keep our “always in stock” promise, we are also happy to offer you a deferred coupon for the missing product(s). To benefit from this coupon, you have a maximum of 72 hours after picking up your order to get it in-store.

Allergies? Be sure to check the ingredients of substituted products.

To provide our customers with the best experience and to ensure we have products available for every order, there are limits to what you can order:

• Produce: 25 units
• Cases of 24 beverages or more: 5 units
• Bulky items: 5 units
• All other products: 12 units

On the day of your scheduled pickup, you'll get an email confirming your order details and the scheduled time slot you chose.

You can also check your order status at any time in your Order History.

Absolutely! Super Cs in-store staff is trained to ensure the freshness and quality of your order and part of that is being patient while you take your time to check your order. You'll also need to check any substitutions that might have been made. We put them in a separate bag so they're easy to spot and approve.

If you're unhappy with any of the items you receive, return them to a Super C employee or to any Super C store within 14 days. See Super C's return policy for more details.

Sticking to your chosen time slot helps our team prepare orders on time for all our customers. While we can't get orders ready earlier than asked for, we can hang on to an order a bit longer if you think you'll be late for your pickup. Give us a call toll-free at 1-844-777-7611 to let us know.

If you need to reschedule your pickup or cancel your order, please call us toll-free at 1-844-777-7611.

Super C online grocery now offers the option to receive your order without packaging or in a 100% recycled, recyclable and reusable cardboard box made in Quebec, in selected areas. You will see this option (if available) when checking out online. For more details, visit superc.ca/bagless

Should you choose to receive your order in recycled cardboard boxes, you will be able to keep them or give them back to the employee.

If you choose the "without packaging" option, your order will be assembled directly into bins. During pickup, our team will assist you in transferring the products from the bins to your bags and/or boxes. Please have your bags and/or boxes on hand to help accelerate the process.

Please note that certain products such as raw meat, fresh fish, fruits and vegetables, and household products will be placed in small plastic bags to ensure food safety. Substituted products will be easily identifiable so they're easy to spot and approve. For more details, superc.ca/bagless.

The only fees you are required to pay are the ones shown on your receipt. Our employees are happy to offer you the best service possible and do so with no expectation of a tip.

A tipping option is not available online. If you wish to tip the employee, you must do so in person at the time of pickup.

Your order total may vary based on savings, promotions, and prices in effect at the time of order pickup, product availability, and actual weight, as well as the selected store. Certain savings and taxes will be calculated at checkout.

To make sure you get the current week's flyer deals, schedule your pickup no later than Wednesday of the flyer period.

Some promotions are offered exclusively online. Make sure you choose the right store to see the current offers in your local Super C. You should generally enjoy the same promotions offered in-store, although there may be some differences between stores. Please read the terms and conditions for promotional offers to see if they apply online.

The prices listed online will be the same as the current prices at the selected Super C pickup location.

Simply add the promotional code at checkout and click "Apply".

Please note that promotional codes do not apply to alcohol or lottery purchases, nor are they included in the required minimum amount for the use of promo codes.

Only one promotional code may be used per order.

We currently only accept Visa, Visa Debit, MasterCard and American Express for online orders.

You can have more than one credit card in your saved payment methods, but you can only use one card to pay for each online order.

To add or update your payment method, click here.

To add or update your payment method, click here.

Your credit card will be charged on the day of your online grocery pickup.

Once your order has been prepared, the total amount will be finalized based on discounts, promotions and prices in effect, availability and actual weight of products, applicable fees, taxes and the selected store and service.

On the day of your pickup, you will receive an electronic receipt by email with all the details of your order. There are no paper receipts provided for online orders.

Keep a copy of this receipt for reference or if you ever have any questions or issues with your order.

Superc.ca complies with the highest standards of information security. Other than your billing address, Super C doesn't store any of your banking information on its site.

Gift cards are currently not accepted online.

You will find most of our in-store products online, but there still might be some items you see in your local store that aren't available online. Also, products like lottery, tobacco, newspapers, gift cards, flowers, prepared platters, and hot rotisserie foods are not currently sold online.

Your order will be prepared by a personal shopper, a dedicated member of the online grocery team who is specially trained to select the freshest items using the same care as if you were doing it yourself.

Photos are used to illustrate the product but don't necessarily reflect the quantity selected. Refer to your shopping cart to see the quantity you've chosen.

To learn more about a product, click on it and you'll be taken to the product details page.

While we work hard to ensure each product has the most accurate information, sometimes manufacturers update their ingredient lists. Please don't rely solely on the information presented online and always read and follow labels, warnings, and directions before using or consuming a product as actual product packaging and materials may contain more and/or different information than what is shown on our website.

Yes, you can buy alcoholic products online. The person who will pickup the order must be 18+ and will be asked to show a valid photo ID, as dictated by law. Tobacco is not sold online.

An item that was available when you placed your order may sometimes be sold out at the time your order is prepared. When this happens, we do our best to substitute the item with a similar product.

When a substitution is made, the price of the original item ordered is charged if the substitution product costs more. However, if the price of your replacement product is less than your original selection, you will be charged the lower price of the replacement product instead.

If you're unhappy with any of the substitutions, return them to the employee when you pick up your order or return them to any Super C store within 14 days. See Super C's return policy for more details.

Allergies? Be sure to check the ingredients of substituted products.

If a product does not meet your expectations, please use our online refund tool, available directly in your account's purchase history. This tool will allow you to choose the products for which you want a refund, choose the reason for the refund, and submit your request.

Please note that only one online refund request is allowed per order and the request must be submitted within 7 days of receiving your order.

If a product does not meet your expectations, please use our online refund tool, available directly in your account's purchase history. This tool will allow you to choose the products for which you want a refund, choose the reason for the refund, and submit your request.

Please note that only one online refund request is allowed per order and the request must be submitted within 7 days of receiving your order.

• Forgotten password: Click on Forgot your password on the Sign-in page in order to reset your password.

   

• If the problem persists: Call our team at 1-844-777-7611, available Sunday to Saturday from 8 a.m. to 11 p.m.

If you're getting an error message, check the following requirements:

1. The credit card you've entered is a Visa/Mastercard/Amex or Visa Debit.
2. The laptop, smartphone, etc. you're using has a Canadian IP address.
3. The billing address linked with your saved payment method is Canadian.

If all of the above is correct and you're still getting an error message, connect with the bank that issued your credit card to check that the address and postal code associated with your card are correct.

If you’re using a public computer, it is important to remember to close your session once you've placed your order and delete your username and password used during your session.

Whether you use a public or home computer, you can rest assured that superc.ca is a secure site; your confidential information is protected while browsing and a banking service provider protects your credit card information.

If you have a pickup planned or need any further assistance, there are two ways to get in touch:

• Online here: Contact us
• Call us toll-free at 1-844-777-7611. Our customer service team is available from Sunday to Saturday from 8 a.m. to 11 p.m.