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Under the law, you must be 18 or over to purchase alcohol products and lottery tickets. The person receiving the delivery or picking up the order must be 18 years or over and present a valid proof of identification with picture, in accordance with the law. In case a valid proof of identification with picture is not presented, Super C will refuse to deliver or provide the alcohol products and/or lottery tickets.

Website Conditions of Use

Use of the SuperC.ca website

Use of the SuperC.ca website

This SuperC.ca website, including the transactional Site, social media, mobile applications and other platforms belonging to Metro (collectively, the "Site"), is owned and operated by Metro Inc., its affiliates and subsidiaries, having its head office at 11011 Maurice-Duplessis Boulevard, in Montréal, province of Quebec, H1C 1V6 ("Metro"). By accessing and using this Site, you unconditionally agree to be bound by these Terms of Use (the "Terms") and all applicable laws. Use of our Site is limited to personal, non-commercial use.

Amendments to the Terms

Metro reserves the right to amend the Terms at any time and without prior notice. You may view them at any time on the Site. Your visit to our Site constitutes acceptance of and agreement to the then-current Terms. You are responsible for reading these Terms and any subsequent amendments thereto indicated by the revision date of the Terms. If you do not accept and agree with these Terms, do not visit our Site.

Changes to the Site, services and products offered

Metro reserves the right, at its sole discretion, to modify at any time the Site or any part thereof, to suspend the Site, to modify or withdraw services or products offered thereon, without notice or delay. Metro does not incur any liability to any party for any loss or damages that may result of such change of Site, directly or indirectly.

Cookies

By using this Site, you consent to Metro using "cookies", i.e. small text files placed on your hard disk by the Site. "Cookies" enable Metro, among other things, to recognize you when you visit the Site so as to customize your browsing experience based on your preferences and provide a customized offering of services, products, promotions and advertising on our Site or any other website. However, you may choose, at any time, to block "cookies" by changing your browser settings, in which case your Site browsing experience will no longer be optimized.

Hyperlinks

The Site may contain hyperlinks enabling users to visit external websites, owned and operated by third parties. Metro has no control over these external websites and does not guarantee their content. You assume full responsibility for your use of these sites and fully release Metro from all liability. Under no circumstances, the inclusion, on this Site, of a hyperlink to a third party website shall not, under any circumstances, be interpreted or construed as an endorsement, by Metro, of any representation or information contained on any such website or as a partnership or affiliation with the owner of any such website. Your use of third-party websites is subject to the terms and conditions of these websites.

Legal age and protection of children

The Site is reserved for persons who are of full legal age in their province of residence. Metro abides by legal restrictions with respect to advertising to children. Parents are invited to monitor their children's Internet usage and are responsible, in their capacity as legal guardian, for determining which websites may or may not be appropriate for their children.

Limitation of Liability

Metro shall not be liable for any loss, damages or claims of any kind, either direct or indirect, incidental, exemplary, special or consequential, including the loss, alteration, communication of data, any delay, force majeure, product/service price or attribute errors, product errors, missing products, inaccurate product/service descriptions (collectively "damages"), whether or not it has been informed of the possibility of such issues resulting from the use of this site. Your sole and exclusive remedy is to discontinue using this Site. No information on this Site may be construed as creating any warranty not expressly stipulated in these Terms.

Risks associated with the Internet

Errors, interruptions and viruses: The Site is accessible based on its availability. While Metro makes reasonable efforts to maintain the Site free of errors, interruptions and viruses, Metro makes no warranties, either express or implied, that the Site will operate without interruption, virus or error or in a secure and timely manner, that the information contained on this Site is accurate and without error, or that defects in the software and applications, if any, will be rectified. You will be solely responsible for any damage to your computer or loss of data that may result when downloading material.

User ID, password and Security: Despite Metro's efforts to ensure third parties do not access or obtain your personal information through its Site, complete confidentiality and security cannot be guaranteed on the Internet. Communication via the Internet is subject to interception, loss or alteration. You acknowledge and agree that Metro shall not be held liable for damage resulting from the transmission of confidential information or personal information over the Internet and that such communications are at your own risk. You alone are responsible for protecting the confidentiality of your user ID and password as well as the confidentiality of any actions undertaken using your identification. Moreover, you are responsible for notifying Metro immediately of any unauthorized use of your user name and password and any other breach of security, as well as for taking every possible precaution to ensure that you use the Site under optimal security conditions. Metro may, at its sole discretion and without incurring any liability whatsoever, cancel or suspend your account.

Use of information and errors

The information displayed on the Site is provided for informational purposes only, unless otherwise stated. Metro makes no warranties, either express or implied, that the quality of the offers will meet your expectations and that the information, which includes advertising as well as nutritional and health tips, is appropriate to your needs and condition.

Metro is proud of the Site and works hard to keep it updated and error-free. However, price errors or product/service description errors or inaccuracies, including colour, origin, category or other characteristic may occur. Metro reserves the right to correct any such errors, at its sole discretion, at any time and without prior notice.

Intellectual property rights

All the content of this Site, including the text, logos, slogans, images, drawings, graphics, illustrations, photographs, videos, musical excerpts, downloads, technical programs and business processes, is owned or otherwise provided or used under license by Metro. Metro does not represent or warrant that any uploaded content from third parties does not infringe the rights of any third party. All the content of this Site is subject to Metro’s intellectual property rights, the Trademarks Act, the Canadian Copyright Act, applicable laws of other countries and international treaties. Any unauthorized use of the content of this Site, including any reproduction, distribution or redistribution, transmission or retransmission, communication to the public by telecommunication, performance, translation, distribution to the public or downloading is prohibited without prior written authorization of Metro.

Trademarks

The trademarks displayed on this Site are trademarks, registered or unregistered, of Metro or third parties, which are the property of their respective owners. The trademarks displayed on this Site cannot be used without the prior written authorization of Metro or their respective owners. No element of this Site shall be interpreted as creating, implicitly or expressly, a license or a right of use or of duplication of a trademark, except with the express written consent of Metro or the owner of such trademark.

Your comments

Subject to information submitted under our Personal Information Protection Policy, you agree to grant Metro a royalty-free, unrestricted, perpetual, irrevocable, transferable licence to use, copy, reproduce, distribute, modify, adapt, publish, translate, partially or completely delete, and create derivative works from any comment, suggestion, idea or other content ("Comment") that you communicate to Metro by e-mail or whatever means on the Site. If you do not want to grant such licence or wish to keep a Comment private, do not submit such Comment.

Security of the Site

You may not use the Site for purposes other than the purposes set out in these Terms. You are prohibited from making any attempt whatsoever to access any data not intended for you, testing the vulnerability of our systems and solutions, compromising their security or efficiency and effectiveness, and sending unsolicited e-mail, including without limitation advertising. All such actions are against the law and may result in civil or criminal proceedings.

Termination of use of the website

Metro reserves the right to terminate, at any time and without prior notice, your right to access the Site or your account for any reason, including because of account inactivity for such period of time as Metro may determine from time to time, or if Metro believes, in its sole discretion, that you have violated these Terms.

Additional terms of use

You may be required to comply with additional terms of use specific to certain programs, offers, promotions, promotional contests, services, social media, third-party content and third-party software, which will be disclosed to you when you access such programs, offers, promotions, services, social media platforms, content and software.

Governing Law

This Site shall be governed by the laws of Quebec and the applicable laws of Canada, without reference to principles of conflict of laws and excluding the United Nations Convention on Contracts for the International Sales of Goods. You agree to be bound by such laws and to submit to the exclusive jurisdiction of the courts of Quebec, district of Montreal, with respect to the interpretation or application of these Terms. Information from this Site is intended for use only in Quebec and no offer, use or sale is intended where prohibited by law.

Contact us

For questions, please contact us at:

Customer Service Metro
11 011, boul. Maurice-Duplessis
Montréal, Quebec, H1C 1V6
Click "Contact us" on the Site


Specific E-commerce terms of use relating to our transactional site Super C ("Transactional Site")

This SuperC.ca website, including the transactional Site, social media, mobile applications and other platforms belonging to Metro (collectively, the "Site"), is owned and operated by Metro Inc. its affiliates and subsidiaries, having its head office at 11011 Maurice-Duplessis Boulevard, in Montréal, province of Quebec, H1C 1V6 ("Metro"). By accessing and using this Site, you unconditionally agree to be bound by these Terms of Use (the "Terms") and all applicable laws. Use of our Site is limited to personal, non-commercial use.

To place an order on our Transactional Site you need to have or create a SuperC.ca account and log in. You must make sure that your information is up-to-date at all times. By placing an order, you submit to the Terms, as they may be amended from time to time by Metro (collectively the "Terms"). The Terms, together with any documents they expressly incorporate by reference, including, without limiting the generality of the foregoing, the Protection of Personal Information Policy, constitute the entire agreement relating to your use of the Transactional Site and the fulfillment of your order between you, on one hand and on the other hand, Metro, its subsidiaries and the designated Super C store ("Designated Store") that will be assigned to fulfill your order.

In the event of conflict between the terms and conditions of the above-noted documents, the Transactional Site E-commerce Terms shall prevail with respect to any use of the Transactional Site. All other conditions, verbal or written, that the buyer might add to an order or other document that would alter these Terms are specifically excluded and considered null and void. Metro reserves the right however to subject the sale of products and services to additional conditions which would be communicated at the time of purchase. The purchase receipt issued by the store where your order was prepared shall prevail over communications regarding your order.

Metro reserves the right, at its sole discretion and for whatever reason, to refuse or cancel any on-line order or to ask you for additional information before accepting or refusing any on-line order or payment, in which case you would be notified by e-mail. Metro shall be under no obligation to fulfill any such order and shall not be liable for any damages whatever resulting from its refusal or cancellation of an on-line order. You shall not have to pay for any such refused or cancelled order.

Your order: As Metro cannot guarantee that all of the products that you order are available at the time of order and since your total order cannot be determined until it has been assembled given the weights and cuts of certain products, prices, discounts and coupons, all of which are validated during the order’s assembly, it is understood that the Web catalogue of products for sale on the Transactional Site does not constitute an offer to sell but rather an invitation to place an order. For the same reasons, an order confirmation shall not be considered an acceptance of the offer. The sales contract shall be concluded when assembly of your order at the Designated Store is finished and payment by you has been completed. You consent to the assignment by Metro of all its rights and obligations in your order to the Designated Store which shall see to assemble your order, receive payment from you and make the pick-up, if applicable. Consequently, your invoice will be issued by the Designated Store, not by Metro.

Unauthorized commercial use: The Transactional Site is for personal, non-commercial use only. Metro reserves the right, at all times and for whatever reason, to limit quantities of products purchased by person, by account, by billing address or otherwise.

You must be of full legal age in your province of residence to place an order on our Transactional Site. The person picking up your order must have ID and, if the order includes one or more age-restricted products (such as, but not limited to, alcohol and lottery tickets) proof of full legal age in his or her province of residence.

Order pick-up: The order pick-up is provided only by the participating stores indicated on our Site. When placing an order, you have to specify the pick-up at one of our participating stores. You also have to select a time slot for pick-up.

When you pick up your order in your time slot at the Designated Store, you may park your vehicle in the indicated pick-up spaces. If your vehicle is legally stationary, you may call the phone number indicated in the parking lot and the order will be brought out to your vehicle. You may also come to the checkouts to inform us of any desired changes, including the issue of deferred vouchers for any missing products. Please stick to your pick-up time slot.

Modifications to your order: You may always modify or cancel an order by submitting your changes before the deadline indicated when your order is confirmed., You can also modify the products in your order at the store. If you change your time slot for pick-up, prices, discounts, promotions, coupons and fees may differ depending on those in effect at the time of your order’s assembly. Metro reserves the right to charge cancellation fees for any order cancelled after the deadline indicated in the order confirmation or any order that was not picked up. For any post-deadline modifications to your on-line order, contact Customer Service as soon as possible at 1 844 777-7611.

Modifications and substitutions by Metro: Metro reserves the right to modify any order should products be unavailable for whatever reason. If you indicated that you accept substitutions of a product, you will always have the opportunity to accept or refuse the substitution upon pick-up, or later through product return. If you indicated that you do not accept substitutions of a product and the ordered products are unavailable, these products will not be part of your order and you will not be charged for them. Metro reserves the right, when products are unavailable, to make certain size, brand or flavour substitutions which you can accept or refuse. Metro shall be under no obligation to provide advance notice of product substitutions or withdrawals. However, you will be informed of any such substitutions or withdrawals by e-mail once your order has been assembled. Metro shall not be responsible for checking the presence of any allergens whatsoever in substitute products or any other products, this responsibility is solely yours, even should Metro have prior notice of same. For more information on substitutions, please see our FAQ.

Prices, discounts, promotions, coupons and taxes: All prices are in Canadian dollars. Prices, discounts, promotions and coupons may vary between the Transactional Site, our stores and the Designated Store responsible for the assembly of your order. The prices, discounts, promotions and coupons of the Designated Store at the time of assembly of your order will take precedence over any other prices indicated on our Site or order confirmation. The prices, discounts, promotions and coupons of products featured in our flyer, are effective from the Thursday indicated to the following Wednesday inclusively (the "Period") for orders to be picked-up during the same Period. When an order is placed in a Period and the selected time slot for picking it up falls outside that Period, the prices, discounts, promotions and coupons are subject to change and will be those of the Period in which pick-up will take place.

Unit prices given on the Transactional Site for products sold by weight or cut are only estimates. At the time of your order’s assembly and payment, the actual price will be charged and appear on your invoice.

Coupons, and other discounts must be in effect at the time of payment of your order and may not exceed the total cost of your order.

Coupons are subject to the terms and conditions on the coupons, in addition to these Terms.

Only coupons downloaded and reproduced from this Site or our mobile app and authentic paper coupons shall be accepted in stores.

Only digital coupons appearing on the Site may be used for an online order and when placing an online order, add applicable coupons by clicking on each coupon. Digital supplier coupons and paper coupons cannot be used with online orders.

Incomplete, illegible, electronically or physically altered, fraudulent or otherwise corrupted coupons as well as coupons not downloaded or reproduced from our Site or mobile app or that have been modified or falsified shall be rejected.

Metro, through its Super C banner, honours its customer promise “Always fresh”, “Always in stock”, “Always great prices” for all orders placed on our Transactional Site. Always fresh – For any issue related to the freshness of a product, the customer is invited to go to the checkouts of the Designated Store within 72 hours following the pick-up of the order to obtain a refund and a 10% discount on the amount of said product. Always in stock – For any unavailable product announced in the flyer, the customer is invited to go to the checkouts of the Designated Store within 72 hours following the pick-up of the order to obtain a deferred voucher, and an additional 10% discount on the missing product. Always great prices – the same savings are available in-store and online.

Applicable taxes and deposits will be estimated when you place your order and the actual figures will be calculated based on the actual price of your order at the time of final payment.

Payment: When you order on the Transactional Site, you need to provide your credit card payment information for your order to be submitted. Considering there could be price differences between the time your order is submitted to Metro and its assembling, we reserve the right to apply the estimated total amount of your order on your credit card plus 25% when you place your order. When your order is assembled, the Designated Store will charge the actual price of your order to your credit card.

Should your order not be approved during the pre-approval process, you will receive a message inviting you to contact Metro Costumer Service to rectify the situation.

If your payment is refused by Metro, the acquirer, issuer or financial institution and in the absence of an alternative arrangement, your order will not be completed and Metro shall have no further obligation in this regard. The actual price of your order may differ from the estimated price when the order was placed due to product unavailability, substitutions, prices, discounts, promotions and coupons that may vary from one Period to another and according to those in force at the Designated Store, and products sold by weight or cut. In giving us your credit card payment information, you represent and warrant that you are the cardholder of that credit card.

Assembly fees and minimum purchase requirement: Every order on our Transactional Site is subject to a minimum purchase requirement of $50.00 before taxes and assembly. Assembly fees are added to all orders plus applicable taxes. Fees may vary depending on your selected time slot. Metro reserves the right to change these fees and the minimum purchase required.

Refunds and exchanges: You may return products at the time of pick-up of your order. After pick-up, you may, depending on the Designated Store’s refund and exchange policy, exchange or return any product in person at the Designated Store or by using our online refund tool available directly in your account’s purchase history. For more information, please see our FAQ. Exchanges or returns by mail or other means of delivery shall not be accepted.

Limitation of Liability

Metro shall not be liable for any loss, damages or claims of any kind, either direct or indirect, incidental, exemplary, special or consequential, including the loss, alteration, communication of data, any delay, force majeure, product/service price or attribute errors, product errors, substitutions, missing products, inaccurate product/service descriptions (collectively "damages"), whether or not it has been informed of the possibility of such issues resulting from the use of this site and/or any unassembled (other than refunding the order if it was paid for).Your sole and exclusive remedy is to discontinue using this Site and/or to ask, in person at the Designated Store, for a refund or exchange of the products in question depending on the Designated Store’s refund and exchange policy. No information on this Site may be construed as creating any warranty not expressly stipulated in these Terms. This limitation of liability also applies to Metro’s program Choose Better, Live Better and is also to the benefit of our partner SPINS.

Use of information and errors

The information displayed on the Site is provided for informational purposes only, unless otherwise stated. Metro makes no warranties, either express or implied, that the quality of the offers will meet your expectations and that the information, which includes advertising as well as nutritional and health tips, is appropriate to your needs and condition.

Metro is proud of the Site and works hard to keep it updated and error-free. However, price errors or product/service description errors or inaccuracies, including colour, origin, category or other characteristic may occur. Metro reserves the right 1) to correct any such errors, at its sole discretion, at any time and without prior notice and 2) to refuse, cancel or correct any order containing such price or description errors or inaccuracies.

Communications: Metro reserves the right to communicate with you via your account contact information regarding your orders and thereafter.

Order history: The Site allows you to view your online order history going back up to 12 months. Metro does not guarantee order history accuracy. For further information, contact Customer Service at 1 844 777-7611.

Product descriptions: Product descriptions and information are drawn from information provided by product suppliers who are ultimately solely responsible for these statements.

Governing Law

This Site as well as the orders shall be governed by the laws of Quebec and the applicable laws of Canada, without reference to principles of conflict of laws and excluding the United Nations Convention on Contracts for the International Sales of Goods. You agree to be bound by such laws and to submit to the exclusive jurisdiction of the courts of Quebec, district of Montreal, with respect to the interpretation or application of these Terms. Information from this Site is intended for use only in Quebec and no offer, use or sale is intended where prohibited by law.

Contact us

For questions, please contact us at:

Customer Service Metro
11 011, boul. Maurice-Duplessis
Montréal, Quebec, H1C 1V6
Click "Contact us" on the Site